FAQ

1. What types of products do you offer?

We offer an extensive selection of fine woodworking hand tools, books, and accessories suitable for both enthusiasts and professionals. Our product range includes bench planes, block planes, and specialty planes; bevel-edge chisels, mortise chisels, and carving chisels; marking gauges, squares, rules, and other measuring instruments; carving tools including gouges and veiners; handsaws, backsaws, and Japanese saws; sharpening systems, waterstones, and honing guides; clamps, workbenches, and hardware; drawknives and spokeshaves; axes, adzes, and froes; as well as a curated selection of woodworking books and project plans. We also carry Japanese tools and maintain a section for new arrivals as well as clearance and pre-owned items.

2. Which brands do you stock?

We are proud to carry premium lines from many of the world’s most respected toolmakers. Our inventory includes products from Lie-Nielsen Toolworks, Lee Valley & Veritas, Auriou, Sterling Toolworks, Bad Axe, Henry Taylor, Robert Sorby, Shapton, Toishi Ohishi, Clifton, Brusso Cabinetware, Pfeil Carving Tools, Gransfors Bruk, Barr, Hamlet Craft Tools, Lost Art Press, Benchcrafted, Ron Hock, Oscar Rush, Rob Cosman, Preyda, Flexcut, Gyokucho, Tormek, and many more. We carefully select each brand to ensure that every tool we offer meets our high standards for quality, durability, and performance.

3. Do you maintain stock levels?

Yes, we invest heavily to ensure that our stock levels remain high across our entire product range. We understand how frustrating it can be to find the tool you need only to discover it is out of stock. That is why we make every effort to keep popular items readily available, so you are rarely disappointed when you place an order. In the rare event that an item is temporarily unavailable, we will notify you promptly and provide an estimated timeframe for restocking.

4. How does shipping work?

We offer shipping throughout the UK and to destinations worldwide. Our shipping rates are among the most competitive you will find, and we aim to deliver your tools to you as quickly and efficiently as possible. Orders are carefully packaged to ensure that your items arrive in perfect condition. For international customers, we have extensive experience shipping overseas and are pleased to serve woodworkers around the globe.

5. What is your returns and exchanges policy?

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward returns process. Items may be returned within a reasonable period from the date of receipt, provided they are in their original, unopened condition. Should you wish to exchange an item for a different product, we are happy to facilitate that as well. Our team is known for handling returns and exchanges with minimal hassle—many customers have commented on how simple and stress-free the process is compared to other retailers.

6. Do you offer a price match guarantee?

Yes, we have a Price Match Promise. If you find a bona fide offer for the same product from another reputable retailer, we will do our best to match that price. We believe in offering our customers the best value possible, and our price match commitment reflects that dedication. Simply provide us with the details of the competing offer, and we will review it promptly.

7. Can I buy pre-owned tools from you?

Absolutely. We buy good quality pre-owned hand tools and also sell unwanted tools for our customers on a commission basis. Our pre-owned selection offers an excellent opportunity to acquire high-quality tools at more accessible price points. Each pre-owned item is carefully inspected to ensure it is in good working order before it is offered for sale.

8. What if I need advice on choosing the right tool?

Choosing the right tool for a specific task can be challenging, especially with the variety of options available. Our team has extensive knowledge of woodworking hand tools and is always happy to offer guidance. Whether you are a beginner looking for your first set of chisels or a professional seeking a specialised plane, we can help you make an informed decision. Feel free to reach out with any questions about tool selection, compatibility, or usage—we are here to assist.

9. Do you sell sharpening equipment and accessories?

Yes, we carry a comprehensive range of sharpening equipment and accessories. Keeping your tools sharp is essential for both safety and quality of work, and we offer everything from sharpening systems and waterstones to honing compounds and guides. Our selection includes products from leading brands such as Tormek, Shapton, and others, ensuring you have access to the best sharpening solutions available.

10. What if an item I want is not listed on your website?

If you are looking for a specific tool, book, or accessory that you do not see listed on our site, please get in touch. We have access to a wide network of suppliers and may be able to source the item for you. Our team will do their utmost to track down what you need and advise on availability.

11. Do you offer any educational resources or books?

Yes, we stock a carefully selected range of woodworking books from respected publishers, including Lost Art Press and others. These books cover everything from fundamental techniques to advanced joinery, tool maintenance, and project design. Whether you are looking to expand your knowledge or find inspiration for your next project, our book selection is a valuable resource.

12. How can I stay updated on new arrivals and special offers?

To stay informed about our latest products and any special promotions, we recommend visiting our website regularly. We frequently update our inventory with new tools from both established and emerging makers, and our new arrivals section is the best place to discover what is fresh in stock. We also maintain a clearance section where you may find excellent deals on select items.

13. What makes you different from other tool retailers?

Our commitment to quality, service, and value sets us apart. We have been serving the woodworking community for many years and have built a reputation for maintaining high stock levels, offering competitive pricing, and providing exceptional customer service. Our team takes pride in every interaction and strives to make your shopping experience as smooth and enjoyable as possible. Whether you are a hobbyist or a professional, we treat every customer with the same dedication and care.

14. Do you ship internationally?

Yes, we ship to customers worldwide. We have served woodworkers across the globe, from Australia to North America and everywhere in between. Our international shipping process is well-established, and we take care to ensure that your order reaches you promptly and in excellent condition. International customers are always welcome.

15. What payment methods do you accept?

We accept a variety of secure payment methods for your convenience. All transactions are processed through secure channels to protect your information. If you have any questions about payment options, our team is happy to provide clarification.

16. Can I order by phone or online?

You are welcome to place your order online through our website at your convenience. Our online store is designed to make browsing and purchasing simple and straightforward. Should you prefer to discuss a potential purchase before ordering, we are also available to assist with any questions you may have.

17. What if my order arrives damaged or with missing items?

While we take every precaution to ensure that orders are carefully packed and complete, if your order arrives damaged or with missing items, please contact us immediately. We will resolve the issue promptly to your satisfaction. Your peace of mind is important to us, and we stand behind every product we sell.

18. Do you sell tool parts or accessories separately?

In many cases, yes. We stock a variety of accessories and replacement parts for the tools we carry. If you need a specific component—such as a blade, cap iron, or sharpening accessory—please inquire, and we will let you know if it is available.

19. Are your tools suitable for beginners?

Absolutely. While many of our products are favoured by professional woodworkers, we also offer tools that are perfectly suited for beginners. Our team can help guide you toward appropriate starter tools that will serve you well as you develop your skills. Quality tools make a significant difference in the learning process, and we are committed to helping new woodworkers start on the right foot.

20. How do I care for and maintain my hand tools?

Proper care and maintenance will extend the life of your tools and ensure they perform at their best. We recommend keeping tools clean and dry, applying a light coat of oil to metal surfaces to prevent rust, and storing them in a dry environment. Regular sharpening is also essential. If you have specific questions about caring for a particular tool, we are happy to offer advice based on our extensive experience.